Policies, Terms
& Conditions

Ligera Technology ("Company", "we", "us", or "our"), headquartered in Pune & Akola, Maharashtra, India, is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and safeguard your data when you use our services or visit our website.

1.1 Information We Collect

We may collect the following types of information when you engage with us:

• •Personal Information: Name, email address, phone number, company name, designation, and billing address provided through contact forms, proposals, or project onboarding.
• •Project Data: Business requirements, technical specifications, design assets, content, and any data you share for the purpose of project delivery.
• •Technical Data: IP address, browser type, device information, and website usage data collected via cookies and analytics tools.
• •Payment Information: Billing details and transaction records processed through secure third-party payment gateways. We do not store credit/debit card numbers on our servers.

1.2 How We Use Your Information

• ✓To deliver, maintain, and improve our IT services and software products
• ✓To communicate project updates, milestones, and deliverables
• ✓To process payments and generate invoices
• ✓To send relevant service updates and marketing communications (with your consent)
• ✓To comply with legal obligations and resolve disputes

1.3 Data Protection & Security

We implement industry-standard security measures including SSL encryption, secure server infrastructure, access controls, and regular security audits to protect your data. All project data is stored on encrypted servers and access is restricted to authorized personnel only.

1.4 Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (hosting, payment gateways, analytics) who assist us in operating our business, subject to strict confidentiality agreements.

1.5 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project files and deliverables are retained for 12 months after project completion unless otherwise agreed in writing.

We strive to ensure complete client satisfaction with every project. Our refund and cancellation policy is designed to be fair and transparent for both parties.

2.1 Payment Structure

All projects follow a milestone-based payment structure as outlined in the project proposal/agreement:

2.2 Refund Eligibility

• ✓Full Refund: If work has not commenced and the project is cancelled within 48 hours of the advance payment, a full refund (minus payment gateway fees) will be issued.
• ✓Partial Refund: If the project is cancelled after work has begun, a refund will be calculated based on the work completed. The client will be billed for hours/resources utilized at our standard rates.
• ✗Non-Refundable: The advance payment is non-refundable once design/development work has been delivered and approved by the client at any milestone.
• ✗Completed Projects: No refunds are issued after final delivery and sign-off of the completed project.

2.3 Cancellation by Client

Clients may cancel a project at any time by providing written notice to [email protected]. Upon cancellation, we will deliver all work completed up to that point within 7 business days. Outstanding invoices for completed milestones remain payable.

2.4 Cancellation by Ligera Technology

We reserve the right to cancel a project if the client fails to provide required inputs, approvals, or payments within 30 days of the agreed schedule. In such cases, completed work will be delivered and the client will be billed proportionally.

2.5 Refund Processing

Approved refunds will be processed within 7–15 business days to the original payment method. Refund amounts may be reduced by applicable payment gateway charges (typically 2–3%). Bank transfer refunds may take an additional 3–5 business days to reflect in your account.

By engaging Ligera Technology for any services — including software development, web design, mobile app development, digital marketing, cloud services, or Fuel OS product licensing — you agree to the following terms and conditions.

3.1 Scope of Work

The scope of work for each project is defined in the project proposal, quotation, or Statement of Work (SOW) provided to the client. Any requirements beyond the agreed scope will be treated as a Change Request and may incur additional costs and timeline adjustments, subject to mutual written agreement.

3.2 Client Responsibilities

• •Provide all required content, assets, credentials, and inputs in a timely manner
• •Respond to communications and approval requests within 5 business days unless otherwise agreed
• •Designate a single point of contact (SPOC) for project coordination
• •Ensure that all materials provided do not infringe on any third-party intellectual property rights
• •Make milestone payments as per the agreed schedule

3.3 Project Timelines

Estimated timelines are provided in the project proposal and are based on the assumption that the client provides all required inputs on schedule. Delays caused by late client inputs, approval delays, or scope changes are not attributable to Ligera Technology and may extend the project timeline accordingly.

3.4 Revisions & Modifications

Each milestone includes a specified number of revision rounds (typically 2–3 rounds) as mentioned in the proposal. Additional revisions beyond the agreed limit will be billed at our hourly rate. Major design or functional changes after milestone approval may be treated as Change Requests.

3.5 Confidentiality

Both parties agree to keep confidential any proprietary, business, or technical information disclosed during the project. This obligation survives the termination of the agreement for a period of 2 years. We are happy to sign a mutual Non-Disclosure Agreement (NDA) upon request.

3.6 Warranties

We provide a 30-day warranty period from the date of final delivery for bug fixes related to the original scope of work. This warranty covers functional bugs and defects only — it does not cover issues arising from unauthorized modifications, third-party integrations added after delivery, hosting environment changes, or browser/OS updates.

3.7 Limitation of Liability

Ligera Technology's total liability for any claim arising out of or related to our services shall not exceed the total amount paid by the client for the specific project in question. We shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of revenue, data, or business opportunity.

3.8 Force Majeure

Neither party shall be liable for any delay or failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, power failures, internet disruptions, or other force majeure events.

3.9 Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India. Both parties agree to attempt amicable resolution through negotiation before pursuing legal action.

4.1 Ownership Transfer

Upon full payment of all project fees, the client receives full ownership of the custom-developed source code, designs, and deliverables as specified in the project agreement. This transfer is effective only after complete payment has been received.

4.2 Pre-Existing IP & Frameworks

Ligera Technology retains ownership of all pre-existing tools, frameworks, libraries, code snippets, and proprietary components developed prior to or independently of the client project. These may be used across multiple projects. The client receives a non-exclusive, perpetual license to use such components within their delivered project.

4.3 Third-Party Components

Projects may incorporate open-source libraries, third-party APIs, stock images, and licensed fonts. These remain subject to their respective licenses (MIT, Apache, GPL, etc.). We will inform the client of any significant third-party dependencies used in their project.

4.4 Portfolio Rights

Unless explicitly restricted in writing, Ligera Technology reserves the right to showcase completed projects in our portfolio, case studies, and marketing materials. Client logos and project screenshots may be used for promotional purposes. Clients may opt out of this by providing written notice.

5.1 Support & Maintenance

Post-delivery support is available through dedicated AMC (Annual Maintenance Contract) plans. Standard support includes bug fixes, minor updates, security patches, and technical assistance during business hours.

5.2 Uptime Guarantee (Hosted Services)

For clients using our managed hosting or Fuel OS cloud platform, we guarantee 99.5% uptime on a monthly basis, excluding scheduled maintenance windows. Scheduled maintenance is communicated at least 48 hours in advance via email.

5.3 Communication

All project communication is conducted through official channels — email, project management tools (Jira, Trello, Asana), or scheduled calls. Our business hours are Monday–Saturday, 10:00 AM – 7:00 PM IST. Emergency support for Premium tier clients is available outside business hours.

The information provided on this website and in our marketing materials is for general informational purposes only. While we strive to keep information accurate and up to date, Ligera Technology makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information.

6.1 No Guaranteed Outcomes

While we employ industry best practices and experienced professionals, we cannot guarantee specific business outcomes such as revenue increases, traffic volumes, search engine rankings, or return on investment. Results may vary based on market conditions, client inputs, and external factors beyond our control.

6.2 Third-Party Links & Services

Our website and projects may contain links to third-party websites and services. We are not responsible for the content, privacy practices, or availability of external sites. Inclusion of any third-party link does not imply endorsement.

6.3 Software Disclaimer (Fuel OS)

Fuel OS software is provided "as is" during the development phase. Features, interfaces, and specifications are subject to change without prior notice. While we aim for bug-free releases, no software is guaranteed to be completely free of defects. Critical bugs will be addressed as per the applicable support tier.

6.4 Changes to Policies

Ligera Technology reserves the right to update or modify these policies at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after policy changes constitutes acceptance of the revised terms. For significant changes, we will notify active clients via email.